About CE Marking - Nova Group Limited

Quality Policy

January 2013

Nova Group are fully committed to producing and manufacturing superior quality, good value, innovative products, meeting our customer’s requirements.

 

In order to promote a culture of:

 

“providing goods and services that do not come back

– to customers that do”

 

We have committed to implement and maintain a Business System fully complying with the requirements of BS EN ISO 9001: 2008.

 

In addition the company has laid down a set of Quality Objectives that if achieved will ensure that we meet our overall policy. These objectives form the basis of the Business System and are subject to review, measurement and analysis.

 

This policy and all associated Quality Manuals, procedures and systems are fully supported by the Board of Directors, and as such this policy is authorised by the Chairman.

 

In addition, Nova Group Limited actively seek to comply with all applicable product standards, legislation and regulations, and as such ensure that the following product approvals are maintained.

 

  • BS EN 1279 Parts 2 & 3 (Double Glazed Units)
  • BS 7412 (PVC-U Windows)
  • PAS 24 (Enhanced Security of Windows)
  • BS EN 12150 (Toughened Glass)
  • PAS 23 & 24 Performance and Enhanced Security of Doors.

 

The company encourages through the implementation of the Business System and a firm commitment to providing good quality training for all staff, an approach of “Continual Improvement” and reviews it’s progress and achievements regularly. Customer feedback is encouraged and analysed to ensure that we are achieving our ultimate goal of providing

 

“100% Customer Satisfaction”

 

This policy will be communicated throughout the company, both on an individual basis and a group basis. It will also be reviewed to ensure continued suitability.